American Airlines tests boarding technology that audibly shames line cutters

NEW YORK -- American Airlines is testing a caller exertion astatine 3 airports crossed nan state during nan boarding process that intends to trim down connected passengers who effort to trim nan line.

The technology, which is being tested astatine Albuquerque International Sunport Airport successful New Mexico, Tucson International Airport successful Arizona and Ronald Reagan Washington National Airport successful Crystal City, Virginia, alerts gross agents pinch an audible sound if a rider tries to scan a summons up of their assigned group.

"The caller exertion is designed to guarantee customers person nan benefits of privilege boarding pinch easiness and helps amended nan boarding acquisition by providing greater visibility into boarding advancement for our team," said American Airlines successful a connection e-mailed to The Associated Press.

American Airlines said that a gross supplier politely lets nan customer cognize they’re incapable to judge nan walk and asks nan customer to rejoin nan statement erstwhile their boarding group is called. In immoderate instances wherever a customer whitethorn beryllium capable to committee retired of order, for illustration erstwhile walking pinch a companion of higher status, nan supplier has a speedy measurement to override nan alert and judge nan pass, American Airlines said successful nan statement.

Although nan exertion is conscionable successful a proceedings phase, nan hose said it has been pleased pinch nan results truthful far.